Customer Relationship

Keep your promises

If you say you are going to do something, do it. Whenever there is a change beyond your control, communicate that to the customer as soon as possible. This will save time and money for both our customers and us.

Put Customers First

Our goal is to be the best in customer service, and putting customer needs first is the only way in which this can be accomplished.

Have a Service Attitude

Listen closely, say 'thank you' smile and be genuine. After all, our customers are the reason for our businesses' existence.

Provide Solutions

Remember that our intention is to provide customers with answers to their questions and solutions to their problems, not just to provide products.

Provide Emergency Service

A hot line support and contact to be available for the customer 24 hours a day, 7 days a week, 365 days a year.

Provide Personal Service

Make sure a person, rather than a recording, greets every customer when they place a telephone call to your location during regular business hours. It only makes sense to build on, and maintain the relationships that are a fundamental part of selling.